eCommerce in India is booming and so are e-commerce companies. In the last 6 months more than 100 new e-commerce commerce companies have come up, fighting for a small set of online users. It is the shear pressure of revenue which is forcing few of these the e-commerce companies to ignore a very important part of the e-commerce ecosystem…logistics.
I had a very strange experience with one of the so called popular ecommerce companies called Yebhi.com (www.yebhi.com).
yebhi.com nike laptop bag without laptop sleeve
Look at the above picture. What does it say?
A laptop sleeve backpack.
What is missing?
I ordered the product and was surprised to know that there was no laptop sleeve.
Any e-commerce company will encounter this kind of a situation. In fact they were quick to acknowledge this and took the product back promising a refund.
The funny part is that the refund never came back even after multiple reminders !
Update: After many months of multiple attempts, it was clear that I am not going to be refunded. Yebhi offered me a coupon which I happily accepted. I bought a pair of shoes for my son. The size was very different from what I ordered and did not fit. Hopefully my other son will wear it when he grows up. No energy left for another refund.